Terms & Etiquette

Arrival

We ask that you arrive 15 minutes before your appointment to allow time for you to change and relax prior to treatment.

Cancellations

If you need to cancel or change your appointment, please give us as much notice as possible. 

Less than 24 hours notice will incur a charge of £25 or 50% of the treatment costs (which ever is smaller). Refundable deposits are required for some treatments.

Unforeseen Circumstances

If a requested therapist is not available at the time of your appointment, we reserve the right to transfer the booking to an alternative therapist. Rarely, due to circumstances beyond our control, it is necessary to cancel or reschedule an appointment time – if this is necessary, we will contact you by telephone where ever possible.

Quiet Zone

We would like you to think of Beautology as your own private ‘quiet zone’ where silence, subtle music and soft conversation reign. To ensure your relaxation and that of others is not disturbed, we request that your mobile phone is switched off during your Beautology visit.

Children

Children under the age of 12 years cannot be accommodated at Beautology  - unless supervised by an adult during your treatment.

Client Confidentiality

At Beautology, we take the issue of client confidentiality very seriously. All personal information and treatment details are kept securely and in confidence and will not be disclosed to any third party.

Payment

We accept all major credit and debit cards. All prices displayed are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing.

Deposits

Please note there is a £25 refundable deposit required for all Clinical Consultations. 24hrs noticed required to cancel or re-book.

Refund Policy

Single Treatments - It is the policy of Beautology not to offer refunds for any treatment which has been completed to the satisfaction of the client.

Products - Full refunds are available for the return of products that are unopened.

Pre-payments - full refunds are available.

Courses - A credit will be given for cancellation of courses of treatments after the course has begun. The amount of credit will be determined in the following way -
a. If a discount was given to the client for purchasing the course, cancelling the course will mean that the course has not been purchased and individual full priced treatments were taken. The value of treatments received will, therefore, be the number of treatments taken multiplied by the individual price of the treatment.
b. An Administration fee of £15 will be applied.
c. A credit / debit card fee of 2% will be applied (if applicable).
d. The above values will be deducted from the original amount paid, leaving the value to be refunded.

This procedure has been written in line with Bristol Trading Standards.

Refunds normally take 4 working days to be received, but can occasionally take up to 7 working days.

 

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be sold, redeemed for cash or products or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. Our late cancellation terms also apply to gift vouchers - which will be voided at the clinic should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).

Unhappy with your Treatment or Service?

As part of our Continual Improvement Programme, we encourage feedback about the service received at Beautology. If you are unhappy with your treatment or service received, please speak to your therapist or the receptionist at the earliest possible opportunity.

General Terms and Conditions

We reserve the right to change or withdraw  any prices, terms, conditions or offers within this website at any time with-out prior notice.

Opening Times


Monday - Friday
9.30am-8.00pm
Saturday
9.30am-5.00pm
Sunday
Closed

Get in Touch


Beautology Clinic
107 Coldharbour Road
Westbury Park
Bristol
BS6 7SD

Call us on 01172 900 109

Copyright 2016 Beautology Ltd
All rights reserved

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